SHIPPING POLICY

Order Processing

All orders are processed within 2–3 business days after your order has been successfully placed.

Business days do not include weekends or public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery Time

After dispatch, estimated delivery time is:

5–8 business days

Including processing time, most orders are therefore expected to arrive within approximately:

7–11 business days from the date the order is placed.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, severe weather, local disruptions, or unusually high shipping volumes.

Any mandatory rights you may have under applicable consumer law remain unaffected.

Worldwide Shipping

Hugland™ ships internationally to supported destinations worldwide.

Delivery availability may depend on your country or region and will be confirmed during checkout.

If we are unable to ship your order to the delivery address provided, we will contact you and issue an appropriate refund where necessary.

Free & Insured Shipping

We offer free standard shipping on eligible Hugland™ orders.

Orders are shipped with shipment protection in accordance with the shipping service provided for your order.

If your package is lost or arrives damaged in transit, please contact us at contacthugland@gmail.com so we can investigate the shipment and provide an appropriate solution.

Nothing in this section limits any statutory rights you may have regarding goods lost or damaged during delivery.

Tracking Your Order

Where tracking is available, you will receive your tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier and may occasionally take time to refresh.

Delayed Orders

Occasional delays may occur.

If we become aware that we cannot dispatch or deliver your order within the timeframe communicated to you, we will provide appropriate information and options in accordance with applicable law.

Depending on your jurisdiction and the circumstances, this may include an additional reasonable delivery period, cancellation, or a refund.

In the European Union, consumers may have the right to terminate the purchase and receive a refund where goods are not delivered within the agreed period and are still not delivered within an additional reasonable period, subject to applicable exceptions.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at contacthugland@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again, except where applicable law provides otherwise.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges depending on the destination country.

Where applicable, charges collected by Hugland™ will be displayed during checkout.

Where additional import charges are imposed directly by local customs authorities or carriers and are not collected by us at checkout, the recipient may be responsible for those charges, subject to applicable law.

We recommend checking the import requirements applicable in your country before ordering.

Damaged, Lost or Missing Packages

Please inspect your package when it arrives.

If your order arrives damaged, contains the wrong item, or appears to have been lost in transit, contact us at contacthugland@gmail.com as soon as possible.

We will review the situation with the carrier and provide the appropriate solution, which may include a replacement or refund depending on the circumstances and applicable consumer law.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please first check the delivery location, household members, neighbours, and any safe place where the carrier may have left the parcel.

If you still cannot locate the package, contact us at contacthugland@gmail.com so we can investigate the delivery with the carrier.

Consumer Rights

This Shipping Policy is intended to apply to customers worldwide.

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights available to you under the laws of your country or region.

Where applicable local law provides greater protection than this policy, the applicable law will prevail.