RETURNS & REFUNDS POLICY

90-Day Voluntary Return Policy

We want you to feel confident when shopping with Hugland™. That is why we offer a 90-day voluntary return period, starting from the date your order is delivered.

To qualify for a return under our voluntary 90-day policy, the item must be:

• Unused and unworn.
• Unopened and in the same condition in which it was received.
• In its original packaging.
• Accompanied by a receipt or proof of purchase.

Items that have been opened, used, washed, altered, damaged after delivery, or otherwise show signs of use are not eligible for return under our voluntary 90-day return policy.

This voluntary policy is provided in addition to, and does not limit, any mandatory consumer rights that may apply under the laws of your country.

Statutory Consumer Rights

Depending on where you live, you may have additional legal rights regarding cancellations, returns, defective products, refunds, or warranties.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or replace any rights that cannot legally be excluded under applicable consumer protection law.

Where local law provides you with greater rights than those described in our voluntary return policy, the applicable local law will prevail.

This may include, depending on your jurisdiction, the right to open or reasonably inspect a product before deciding whether to keep it.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, please contact us at contacthugland@gmail.com as soon as possible so that we can review the issue and provide an appropriate solution.

Where required by applicable law, defective, damaged, or incorrectly supplied products may be eligible for replacement, repair, price reduction, or refund, and any applicable return costs will be handled in accordance with your statutory consumer rights.

How to Request a Return

Before returning any item, please contact us at contacthugland@gmail.com.

Please include your order details and proof of purchase.

Do not return your order to the manufacturer.

Once your return has been approved, your product should be sent to:

Gorosmendi, 26
Zerain, SS, 20214
Spain

Items returned without first contacting us may not be accepted, except where applicable law provides otherwise.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

Please remember that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.

Where mandatory consumer law establishes a specific refund deadline, we will process your refund within that legally required timeframe.

Late or Missing Refunds

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.

You may also contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at contacthugland@gmail.com.

Sale and Promotional Items

Products purchased during a promotion, discount, or sale are covered by this Returns & Refunds Policy under the same conditions as regularly priced items, unless otherwise clearly stated and permitted by applicable law.

Exchanges

We replace items when they arrive defective, damaged, or incorrect.

If you need assistance with a replacement, please contact us at contacthugland@gmail.com.

Return Shipping

For returns made under our voluntary 90-day return policy because you have changed your mind, return shipping costs are your responsibility.

Original shipping costs and return shipping costs are non-refundable under our voluntary return policy, except where applicable law requires otherwise.

For defective, damaged, incorrect, or statutory returns, shipping costs will be handled in accordance with the consumer protection laws applicable to your order.

We recommend using a trackable shipping service for international returns. Hugland™ cannot be responsible for return parcels that are lost before they reach us, except where applicable law provides otherwise.